Abstract
PurposeThe purpose of this paper is to provide an in‐depth discussion of reference tools in the virtual world of Second Life.Design/methodology/approachA description is given of the scripted functions employed by the author, a community virtual library reference desk volunteer of three years.FindingsThe paper finds that each tool can meet the information needs of community virtual library patrons.Originality/valueThe paper reveals that reference desk tool programs that run in the virtual world have implications for real world reference desks of the future.
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