Abstract
This paper describes the practical experience of a reference department in a large academic research library (Indiana University, Bloomington) using several different CD‐ROM products. Equipment and staffing problems and solutions are discussed together with user reaction. Also touched on is the impact of optical technology on both the Library's fee‐based online search service and on its planning for the future. It is concluded that optical technology has provided an immediately available satisfactory solution to a long‐identified problem.
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