Reference model for implementing ERP systems: an analytical innovation networks perspective

Abstract

The process for implementing ERP systems is related with the identification of a large range of variables (organisational goals, business rules, business processes, actors, resources and specifics and unique concepts to support these variables). The main agents related to the implementation are the solution supplier, the customer company and the consulting service. If the implementation process is addressed as an organisational innovation, the question is: How to coordinate the ERP implementation resources from an innovation agents network? In order to answer this question, a reference model is proposed for the formation and management of an innovation agent’s network for ERP implementation. The research method is based on a multi-case study for identifying the requirements and to elaborate the reference model applying a modelling method the Enterprise Knowledge Development (EKD). As results, the reference model in an analytical perspective of innovation networks and their drivers, enables to identify, understand and support the process of implementing ERP systems under the EKD models they are: goals; business rules; business processes; actors and resources; concepts; technical components and requirements.