Reexamining Critical Success Factors for Enterprise System Adoption in Transition Economies: Learning from Polish Adopters

Abstract

This study's goal is to investigate and better understand critical success factors (CSFs) for enterprise system (ES) adoption in transition economies. The research setting embraces ES adoptions conducted in Poland, a transition economy from Central and Eastern Europe. On the basis of research conducted among 144 ES adopters, an analysis based on grounded theory revealed 20 CSFs grouped into 4 categories. Next, a stakeholder analysis of the discovered CSFs has been performed. The achieved results were compared with the findings of prior research conducted in developed and developing economies. The main results imply that the most important CSFs for ES adoption in Poland are connected with people playing varied roles in the implementation project. The findings also suggest that people-related considerations will replace finance- and IT-related issues in the future. Other hypothesized trends include a growing importance of tangible benefits and organizational changes in transition economies.