Abstract
Enterprise resource planning (ERP) systems have a good reputation for automation and strength in the integration of business processes (BPs), therefore more and more organizations are adopting ERP systems. The City of Cape Town (CCT), is a metropolitan municipality in the Western Cape province in South Africa. Stock-outs remain a problem at The CCT, though an ERP system was implemented since 2002 to address stock-outs among other issues. The ERP provides insufficient information to link stock-outs to the causes. This makes it difficult to select the most appropriate solution to minimize the causes and number of stock-outs. Qualitative research methodology is applied to explore the possible reduction of the causes of stock-outs at CCT stores. Purposive sampling method is used on five different interviewee groups. Data was collected, using interviews via semi-structured questionnaires and the data were analyzed using thematic analysis. Results indicate that the top three, most contributing causes of stock-outs are policies and procedures, followed by ERP system issues, then training related issues.
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