Abstract
Maintenance and repair activities from the perspective of OEMs are both considerable sources of revenue and expenses, particularly when part of a Product Service System (PSS). It is therefore necessary for an OEM that provides services bundled with products to ensure timely response without significant impact on cost. This paper proposes a make-to-order spare parts supply chain strategy through the adoption of Redistributed Manufacturing (RdM) where the supply chain is shortened and total cost is decreased. An agent-based model that portrays an OEM’s response to repair a failed equipment is developed to exhibit the potential time and cost savings gained by OEMs.
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