Redesigning the Performance Appraisal System at Mobilink (A&B)

Abstract

The President and CEO of Mobilink called a meeting with the HR team to discuss serious issues regarding the performance appraisal system at Mobilink in January 2015, when the regular performance appraisal cycle had already begun. One such issue was the mismatch between employee and organizational objectives. There was a need to reinforce the link between individual and corporate performance as the organization did not meet its expected revenue growth targets. Still, many people were awarded salary increments, bonuses and promotions. The CEO of Mobilink and the HR team agreed that there was a need for changes in the existing performance appraisal system to bring employee objectives in line with organizational goals. The team was given 48h to develop a new system. Eventually, the team developed a new evaluation system, which was presented to the senior management team. The discussion with top management revealed varying opinions regarding the proposed system. The senior management team highlighted potentially serious pitfalls in the proposed system. The HR team left the meeting thinking: should the proposed system be implemented now or later, and did it need further improvements before implementation? They had a deadline to meet.