Redefining Employee Experience during the Pandemic

Juliet Shambi

doi:10.4236/jhrss.2021.93027

Abstract

COVID-19 has impacted the way organizations operate their businesses as well as how they interact with their workforce. Employee experience is no longer a HR buzz word, but it has become an important driver in productivity and engagement at the workplace. The paper aims at identifying employees’ experiences during the pandemic and the approaches which the companies and managers have laid down to assist the employees during the period. More than ever, digital transformation has been an area where organizations are focusing on to ensure business continuity especially with a significant number of the world workforce working from home. The paper uses secondary data for in the analysis and analysis of existing studies to analyze the challenges affecting the employees’ experiences.

Highlights

Looking back on the effects of the pandemic, organizations have realized that for them to become agile and respond to both internal and external changes, there is need to embrace technology as an enabler of success
We find that organizations are inclined to redefine the employee experience and are spending significant resources to support employees especially during the pandemic
This is because it is such peak moments in an employee lifecycle will dominate their memory of the experience within the organization and in turn have an impact on performance (IBM Smarter Work Institute, 2018)

Summary

Introduction

Looking back on the effects of the pandemic, organizations have realized that for them to become agile and respond to both internal and external changes, there is need to embrace technology as an enabler of success. Happiness, productivity and health of the entire workforce have become the major focus of HR leadership (KPMG, 2020) For this reason, we find that organizations are inclined to redefine the employee experience and are spending significant resources to support employees especially during the pandemic. For the same organizations to thrive, technology is the foundation in managing the new way of work as well as improving the employee experience. To improve the employee experience, there is a need for companies to create moments that matter (Haris, 2007) This is because it is such peak moments in an employee lifecycle will dominate their memory of the experience within the organization and in turn have an impact on performance (IBM Smarter Work Institute, 2018)

Talent Attraction

Employee Productivity and Engagement

Employee Health and Well-Being

Findings

Conclusion