Redefining business intelligence agility: integrating the human-centred dimensions and developing a new measurement scale

Abstract

ABSTRACT Business Intelligence (BI) has become essential in dynamic organisational environments, and there is consensus that BI must evolve with changing requirements to support key organisational agility capabilities – sense and response. However, there is a critical ambiguity in conceptualising and measuring BI agility, particularly regarding the importance of human-centred factors. This ambiguity results in organisational challenges in enhancing BI agility and a lack of studies evaluating its impact on traits like organisational agility. Therefore, our study redefines the concept of BI agility and introduces a revised BI agility scale, integrating human-centred aspects with technological factors, and challenging the prevailing notion that BI agility is primarily a technological feature. Using a mixed-methods approach, beginning with an extensive literature review and followed by in-depth interviews with BI practitioners, we identified key BI agility dimensions and developed corresponding scale items. Our findings present a new instrument for assessing BI agility, offering insights for further research and strategies to enhance BI agility in organisations.