Recruitment and Selection Devices in Financial Services Companies: Exploring the case of Chilean Banking

Juan Felipe Espinosa Cristia,Javier Hernández Aracena

doi:10.11144/javeriana.cao30-54.rsdf

Juan Felipe Espinosa Cristia, Javier Hernández Aracena

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https://doi.org/10.11144/javeriana.cao30-54.rsdf

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Abstract

The article deals with the problem of the role of ‘social’ devices at the time of producing and reproducing organizational behavior, taking the case of recruitment and selection processes in financial services organizations in Chile and the UK. Based on 42 in-depth interviews in Santiago, London and Edinburgh, and building on science and technology studies and the concept of device the article aims to understand how recruitment and election mechanisms are adopted and legitimated in organizations. Analysis suggests that recruitment and selection mechanisms connect technical and moral elements, allowing managers to deal with uncertainty and carry out organizational reproduction. However, devices in Chile and the UK differ in the modes that connect technical and moral elements.

Highlights

This article deals with the issue of how devices play a role in the production, reproduction and legitimation of organizations
Social sciences provide an increasing criticism of how concepts derived from management and administrative sciences pervade different aspects of social life, incorporating the principles of efficiency and economic rationality in those aspects of society that were articulated by different principles, there is not enough research yet regarding how it is that management is embodied in specific devices and how it articulates the decisions made in all kinds of organizations (Klikauer, 2013)
The present article focuses empirically on the practices of recruitment and selection in the financial services industry, as a case in which technical and moral elements are combined in organizational devices that include and exclude people in firms within an industry that plays a significant role in the whole economy

Summary

Introduction

This article deals with the issue of how devices play a role in the production, reproduction and legitimation of organizations. Some of the specific mechanisms that explain inequalities, privilege, exclusion, domination and, at the end, any sort of decision within organizations are often neglected in organizational research. This text tries to contribute to the literature on how management processes are embodied in devices, understood as modes of comprehension that connect and link different aspects of human experiences, such as tools, power, beliefs, judgments, etc. The results shown in this text are the product of a qualitative research that, based on 42 interviews and participant observation, studied the social aspects of financial work in both countries during 2012 and 2013

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