Records and Information Management (RIM) Practices in Pentecostal Churches in Zimbabwe

Abstract

Zimbabwe has, for the past five decades, experienced a proliferation of Pentecostal churches. Some Pentecostal churches or prophets own television channels and social media accounts, which they have used for communication and preaching. In some instances, Pentecostal churches run several projects and church activities. All these activities and operations have resulted in the creation of financial, personal, prophecy and project records, among others. Although Pentecostal churches are not archives or records centres, they stand to benefit if they engage in Records Information Management (RIM). The Apostolic Faith Mission in Zimbabwe (AFMZ) and the United International Apostolic Faith Church (UIAFC) both experienced splits in 2018, and this has contributed to information loss and the destruction of vital records. This study investigated the efficacy of RIM practices in the AFMZ and UIAFC and was grounded on qualitative and phenomenological research methods. The target population included pastors, secretaries and treasurers from the AFMZ and UIAFC who are part of the RIM chain. The study found that the lack of a RIM policy, trained personnel and physical as well as technological infrastructure contributed to records and information loss. Pentecostal churches are susceptible to splits. Records or information is usually managed by lay workers (volunteers) with less knowledge of RIM; hence this has attributed to information loss and records destruction. It is thus concluded that RIM in Pentecostal churches remains an afterthought. This study established critical RIM factors that Pentecostal churches may find useful, and which can increase their efficiency and effectiveness in operations and business.