Recordkeeping in an outsourcing public agency

Abstract

PurposeThe purpose of this paper is to discuss the implications of an outsourcing policy for public recordkeeping. The research question addressed is as follows: What are the current impediments to create, capture, organize and pluralize records produced by contractors to whom work has been outsourced?Design/methodology/approachThe paper uses four dimensions of the records continuum model (RCM) as a structure for understanding what important aspects of recordkeeping that can be affected by an outsourcing policy and discuss the consequences for the creation of public archives. An investment project at a Swedish public agency with a far-reaching outsourcing policy in the form of a client–contractor model is used as a case to exemplify the problem.FindingsThe findings indicate that the legal framework for recordkeeping needs further development, or clarification as to how it should be interpreted in the outsourcing context. More case studies are needed to provide richer data about recordkeeping challenges arising from outsourcing and further opportunities for theoretical analysis using the RCM.Originality/valueThe RCM has been used in a first attempt to understand various aspects of records management practices and what principles need to be taken into account when making such significant organizational structural and cultural changes.