Reconsidering prosocial behavior as intersocial: A literature review and a new perspective

Abstract

AbstractResearch questions in the prosocial behavior literature focus on the pro aspect of prosocial behavior—that is, how to motivate actions that benefit others. These questions typically employ simplified decision contexts that neglect the intersocial aspect of prosocial behavior—that is, people are embedded in social networks and impacted by interactivity among two or more persons, entities, or societies. These intersocial influences have increased with technology access. Consumers now face richer choice tradeoffs, can access more information on causes, observe others' actions, and choose to make their own choices public. To ask questions that address the nature of prosocial behavior itself rather than consider it merely as another decision context to motivate human behavior in, we call for researchers to conceptualize prosocial behavior as intersocial. This approach can help capture the more realistic decision tradeoffs consumers face, as well as illuminate new research opportunities arising from considering technology‐enabled giving and socially hyperconnected consumers.