Reconceptualizing knowledge networks for enterprise systems implementation: incorporating domain expertise of knowledge sources and knowledge flow intensity

Abstract

Research on knowledge acquisition through informal social networks during enterprise system implementation has not accounted for the domain expertise of knowledge sources or the quality of knowledge flows. By using data collected from an enterprise resource planning system implementation, this paper reconceptualizes knowledge networks into subnetworks on the basis of the domain expertise of end users and analyzes knowledge acquisition patterns between subnetworks across workgroups having varying performance outcomes. Expertise-based knowledge patterns and their intensities had significant implications for performance outcomes, reiterating their role in the learning process and emphasizing the need to incorporate them into knowledge networking models.