Abstract
Put your customers first Cathy Mulzer, senior chemist, DowDuPont Specialty Products (DuPont) Division Moving with a freshly minted degree to industry involves more than swapping out faded jeans for freshly pressed khakis. My new job responsibilities seemed overwhelming, but I soon realized that my role as a senior chemist at DuPont still encourages me to do what I love: solve problems using chemistry and curiosity as my guides, but this time with concrete customers. An early lesson came from unique firsthand customer interactions. In school, I studied fundamental material properties to solve problems. My findings served the entire scientific community, which was my “customer.” Now, in an industrial environment, I directly engage with DuPont customers, tailoring products to meet their needs. However, doing what customers want while understanding what they are trying to achieve are two very different objectives. By accomplishing the latter, one becomes a valued partner and can
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