Abstract
The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from approximately 162 countries. ISO is also a non-governmental organization that forms the missing link between the public and private sectors. With increasing awareness and attention on delivering quality and desirable products to the end users, ISO certification has increasingly become an important benchmark and confidence for both the organization and its customers. To keep up with the evolution and advancement in the different industries such as manufacturing, hospitality and construction, and also to satisfy higher customer’s expectations, ISO has to constantly improve and renew its standards. Consequently, with respect to quality management, an updated version of ISO 9001:2000 was issued recently in 2008. The current applicable standard is thus the ISO 9001:2008 relating to quality management systems. ISO 9001:2008 does not evolve from a major overhaul of ISO 9001:2000. Instead, it introduces significant clarification to the requirements stated in ISO 9001:2000. This study examines the willingness and receptiveness of large construction firms in Singapore to transit to the new ISO 9001:2008 standard. It also evaluates organization behavior that motivates construction firms to make the transition to the new ISO 9001:2008 standard
Highlights
The International Organization for Standardization (ISO) was founded in 1946 in Geneva, Switzerland
The aim of this study is to investigate the readiness and willingness of construction firms when it comes to transiting to the new ISO 9001:2008 standards from the prevailing ISO 9001:2000 standards
Background information (a) Intention to transit to ISO 9001:2008 certification
Summary
The International Organization for Standardization (ISO) was founded in 1946 in Geneva, Switzerland. Its purpose was to establish a common worldwide standard for manufacturing, communication and trade. One of the key roles of the ISO is to publish and disseminate good practice standards for worldwide adoption across nations. An important standard released by the ISO relates to the ISO 9000 standards for quality management systems. It should be noted that the ISO 9000 standards are not product standards and are not prescriptive in nature. The ISO 9000 standards define the requirements for quality management and quality assurance systems that are used by companies for the purpose of providing good services and products to customers. The certification started out on a voluntary basis but in today’s context, a company without an ISO 9000
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