Reading, listening and feeling: audio feedback as a component of an inclusive learning culture at universities

Abstract

Feedback on student performance is an important part of university assessment procedures. However, effective feedback is hampered by various obstacles. The growing heterogeneity of the student body increases these barriers, particularly with regard to the reception of feedback. One strategy to overcome these obstacles can be to communicate feedback in the form of audio files. The study presented here tested the possibilities of this procedure by giving students feedback, both as an audio file and in writing. The survey shows that some of the students find audio feedback particularly easy to assimilate, while others prefer written feedback. The aim of the study was to go beyond the level of simplistic evaluation (better–worse), and to be able to make more nuanced statements about the strengths and also the weaknesses of audio feedback. All the students stated that they felt the audio feedback was more personal and appreciative than the written feedback. It becomes clear that the different needs of students can best be catered for with a variety of forms of communication. Audio feedback cannot be considered a comprehensive solution to the different problems associated with feedback, but it can contribute to the development of an inclusive university.