Abstract
This research paper describes the scope of the enterprise resource planning (ERP) roadmap recommendation for the Arab Open University (AOU) Jordan branch administrative services. It provides a high-level overview of the key processes, the major technologies supporting those processes, and the state of readiness for an ERP implementation. It also describes the result of the analysis of the various four alternatives which were identified as the most viable options for implementation of an ERP solution. Furthermore, the research also assesses the high-level 'As-Is' business processes against the standard norms and best practices of 'world-class' higher education institutions and their applicability to the ERP implementation at AOU.
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