Readiness Level of Bureaucratic Apparatus and its Impact on Online-Based Community Socio-Economic Development Program Services; Evidence from Tebing Tinggi City, Indonesia

Abstract

Background: The online-based social-economic development program has emerged as a prevalent bureaucratic service model in Indonesia, particularly at the municipal government level. The model has not been consistent across all service units despite the implementation in several agencies providing bureaucratic service. Therefore, this research aims to analyze the factors affecting the readiness of the community and apparatus in the implementation of the online-based government bureaucracy service model. Method: The research with focus of research on the online-based government bureaucratic service system. This research uses descriptive and explanatory methods with a quantitative approach. Descriptive research is a study to describe in detail a particular phenomenon. Results: The results show that understanding, technology mastery, mental and moral guidance, formal and informal education, as well as material and non-material incentives have a positive and significant impact on the readiness of the community and apparatus in providing online-based bureaucracy service. Furthermore, online-based social-economic development program services can accelerate the role of the community and apparatus in developing urban areas. Conclusion: Tebing Tinggi City government and other similar city governments should focus and increase their attention to efforts to increase mastery of technology and moral development in the bureaucratic service apparatus, as well as build a performance-based equitable material incentive system. Improving the three aspects of apparatus readiness will encourage the realization of better community socio-economic development program services.