Abstract
Preliminary data from a larger ethnographic case study using observation and interviewing techniques in 2 reference desk ecologies in a Canadian urban public library are presented. The reference encounter is characterized from a knowledge sharing perspective; the experiential and communication dimensions of the client-staff information relationship are explored.Les résultats préliminaires d’une vaste étude de cas ethnographique utilisant les techniques de l’observation et de l’entrevue à deux comptoirs de références d’une bibliothèque publique urbaine du Canada sont présentés. L’entrevue de référence est caractérisée à partir du point de vue du partage des connaissances. Les dimensions de l’expérience et de la communication de la relation informationnelle usager-personnel sont explorées. ***Student to CAIS/ACSI Award Winner***
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More From: Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l'ACSI
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