Abstract
Employees are the key to the success of any profit and non-profit organizations, and because of that, it was essential to develop an instrument for the measurement of job satisfaction of employees at the University of Zagreb. The quality of teachers is an important dimension of satisfaction with higher education among students. Without professional, motivated and enthusiastic teachers and teachers satisfied with their work, outputs of the higher education system are questionable. The purpose of this paper is to show the development of such a measurement instrument and to show the results of the conducted empirical research, which tested job satisfaction of employees at Higher Education Institutions (HEI) at the University of Zagreb (Croatia). The research was conducted in 2013 on four faculties. The research was conducted as part of a project focused on the development of integrated reporting for HEI, which also included the measurement of the satisfaction of students, financial indicators and the development of business processes, with the aim to show the usefulness of data provided by those instruments in relation to the improvement of educational processes of HEI. The research results indicate that employees of the University of Zagreb are overall satisfied with their jobs.
Highlights
Different trends, conditions and assumptions that appear in Croatia and its High Education System (HES) imply the use of various instruments to strengthen the competitiveness of public High Education Institutions (HEIs) in the Croatian Higher Education Area (HEA)
The purpose of this paper is to show the development of such a measurement instrument and to show the results of the conducted empirical research, which tested job satisfaction of employees at Higher Education Institutions (HEI) at the University of Zagreb (Croatia)
Conditions and assumptions that appear in Croatia and its High Education System (HES) imply the use of various instruments to strengthen the competitiveness of public High Education Institutions (HEIs) in the Croatian Higher Education Area (HEA)
Summary
Conditions and assumptions that appear in Croatia and its High Education System (HES) imply the use of various instruments to strengthen the competitiveness of public High Education Institutions (HEIs) in the Croatian Higher Education Area (HEA). The main source of financing of HES in Croatia is the State budget, which covers funding for salaries and benefits, partly material costs, the necessary level of scientific, artistic and professional work, together with the educational service to ensure the integrity and the necessary standard of higher education It would be necessary at the national level to determine the criteria for the allocation of state funds and the model of state funding with the appropriate formula for the long-term sustainability of educational activities at HEIs. The limited budget possibilities in Croatia and the focus on the needs of students means that in order to develop a rational funding formula it is necessary to determine the appropriate performance measurement indicators. The aim of the paper is to present clearly all the data that can be collected by using that particular research instrument
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