Razvoj i implementacija Registra zaposlenih u sistemu zdravstvene zaštite Republike Srbije

Abstract

One of the main problems of human resource planning and development in the healthcare system lies in the lack of a comprehensive information system for their monitoring. Improvement of the data collection system on healthcare providers, their organisational structure and employees is necessary to ensure supervision over the development of human resources, healthcare planning and financing, monitoring the provision of services by healthcare professionals and other goals in line with the legislation in force. The register of employees in the Serbian healthcare system has been designed as a Web service with forms for data entry and mechanisms to store that data in a database, to search and export it. HTML, CSS and JavaScript were used to develop the Register of Employees, to design data entry forms as webpages, while PHP was used to link the forms with a database. The register of employees comprises 100 variables divided into the following sections: institution, organisational unit, job position, employee, specialisation, subspecialisation and work engagement of the employee. The Register of Employees was implemented by creating end-user accounts (for HR associates, analysts) and by training end-users to work with the Register of Employees (data entry and updating, data search, report generation). To evaluate the work of the Register of Employees, we used methods of validating the entered data and descriptive statistical methods to present the first results of its use. The Register of Employees was implemented, as of 1 August 2021, in 339 public healthcare institutions and 78 privately-owned healthcare institutions and practices in the Republic of Serbia. Data validation showed that mechanisms of data entry, storage and retrieval were working correctly. The first results of the use of the Registry of Employees demonstrate the value of its use in everyday practice. Use of the Registry of Employees can contribute to more efficient human resource management in the healthcare system and to the improvement of healthcare in the Republic of Serbia.