Rational and Compassionate Information Processing: A Conceptual Framework for Authentic Dialogue

Abstract

Authentic dialogue is a key component of deliberative democracy. Public administration scholars and practitioners have focused on institutional settings for authentic dialogue, but they have paid less attention to behavioral aspects, especially the emotional component, of authentic dialogue. The author proposes a conceptual framework for authentic dialogue that highlights the three dimensions of its social‐behavioral foundation: epistemic, social, and compassionate information processing motivation. The article reviews the discourse on authentic dialogue in public administration and provides a conceptual framework for authentic dialogue, with a discussion of the three behavioral dimensions, their relationships, and their effects. This framework may be used in empirical analysis of authentic dialogue and the design of institutions for deliberative democracy.