Abstract
The rapport management model aims to provide insights into the relational ups and downs of social interaction, building on concepts in politeness theory in the field of pragmatics. This article outlines the core features of the model: its explication of the bases of rapport (face, sociality rights and obligations, interactional goals) and the factors that influence the (mis)management of relations. The article then briefly describes the ways in which the model has been applied in analytical and conceptual studies, and comments on recent trends and directions.
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