Rapid knowledge work visualization for organizations

Abstract

Purpose – The purpose of this contribution is to motivate a new, rapid approach to modeling knowledge work in organizational settings and to introduce a software tool that demonstrates the viability of the envisioned concept.Design/methodology/approach – Based on existing modeling structures, the KnowFlow toolset that aids knowledge analysts in rapidly conducting interviews and in conducting multi‐perspective analysis of organizational knowledge work is introduced.Findings – This article demonstrates how rapid knowledge work visualization can be conducted largely without human modelers by developing an interview structure that allows for self‐service interviews. Two application scenarios illustrate the pressing need for and the potentials of rapid knowledge work visualizations in organizational settings.Research limitations/implications – The efforts necessary for traditional modeling approaches in the area of knowledge management are often prohibitive. This contribution argues that future research needs ...