RANCANGAN PEMENUHAN PROSES PERMINTAAN INTERNAL DAN PENDISTRIBUSIAN SEDIAAN FARMASI (OBAT DAN PERBEKALAN KESEHATAN) PADA JASA LAYANAN KESEHATAN DI KOTA SURABAYA

Abstract

On healthcare industries, supply chain activity that related with pharmaceutical product (drugs and medical consumables) was very important to ensure high standard treatment for patient and provide sufficient pharmaceutical product supply to drugstore. The purpose of this reseacrh was to depict mapping proces of internal inquiry and distribution for pharmaceutical product evolving between Dinas Kesehatan Kota Surabaya Unit Farmasi, Gudang Farmasi Kesehatan (GFK), and Puskesmas along with the issues then formulate a proposal for process flow reduce the issues. The research method based on cross sectional case study scheme exert descriptive analysis then utilized with analytical method either quantitative or qualitative. All data have collected then analyzed base on mapping process concept Data Flow Diagram (DFD) as a suitable supply chain mapping process for pharmaceutical product. Research result shown there were 4 (four) issues on pharmaceutical product supply chain process, they were (1) pharmaceutical product stock availability in Gudang Farmasi Kesehatan (GFK), (2) pharmaceutical product supply ability from Gudang Farmasi Kesehatan (GFK), (3) the accuracy of pharmaceutical product planning from Puskesmas, and (4) pharmaceutical product deficit at Puskesmas. Pharmaceutical product supply chain process in healthcare service at Surabaya city need remodelling and improving. Data and information integration then exchange between Dinas Kesehatan Kota Surabaya Unit Farmasi, Gudang Farmasi Kesehatan (GFK), dan Puskesmas is main key and focus to reduce or minimalize current issues on pharmaceutical product supply chain process.