Abstract
Public sector transport, especially Railways, solves an important mobility issue for people in India due to its long stretched network and potential to cater to every individual. Funding constraints, however, make it difficult to achieve service level and offerings at par with private players. Potential of Indian Railways has been underutilized for ages due to a lack of initiatives and a tight budget. PPP worldwide has set examples towards progressiveness of public assets. India has now proceeded on similar lines by launching world’s biggest transit-oriented development in public transport sector through Indian Railways. Railway Station Redevelopment program incorporating PPP model is believed to keep customer value at center. Main purpose of this study aims at analyzing which factors under this new Government initiative will play an important role in enhancing satisfaction level and experience of consumers after transformation and an attempt to fill research gap on perception of existing customers of Indian Railways on new offerings against what they are used to experiencing has been made. Exploratory factor analysis using a survey method on 250 respondents has been used to achieve results.
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