Radio Cabs - How Do They Work in Delhi?

Abstract

Radio Cabs cater to the major chunk of the commuters of Delhi from/to airport, railway stations etc. Addressing the concern of safety and hassled fares, radio cabs entered the Delhi transportation sector half a decade ago. Even though the charges are higher unlike those of local taxis and public transport the service delivered by radio cabs is highly reliable. My study examined the Radio cabs market in Delhi through various interviews with people associated with radio cabs. Interviews were conducted with the tourist taxi services also who see the radio cabs to be their contenders. These interviews widened my knowledge scope about the cabs market. Also, I got a clear picture of the norms followed and transactions amongst the driver, company and the customer discussed later in the paper. The role of government is minimal, deals only with the licensing system of the new cab company, registration of the cabs and provision of the electronic meters based upon the category to which the cab company would fall. There are certain problems mentioned customers during the interviews. Therefore, I have proposed solutions to address those issues in the conclusion section of my paper.