Quick Response Code Acceptance on Digital Wallet Mobile Applications in Indonesia

Abstract

Quick Response (QR) Code Payment Method is a payment method used through platforms such as digital wallets by scanning codes containing payment information. The QR Code Payment Method has been used in various digital wallet applications and its use has increased during the COVID-19 pandemic. There are problems in using QR Codes such as security, infrastructure, education, and transparency problems faced by users. This research aims to determine the factors that influence the use of the QR Code payment method on digital wallet applications in Indonesia. This research uses a Mobile Technology Acceptance Model (M-TAM) based research model with quantitative methods. The data collected in this research were 1.271 responses which were analyzed using the Covariance Based Structural Equation Modeling (CB-SEM) method with the AMOS 24 application. The results of this research indicate that the perception of transaction convenience, perception of transaction speed, mobile usability, ease of use of mobile, subjective norms, personal innovativeness, perceived security, and behavioral intentions affect the use (actual usage) of QR Code on digital wallet applications in Indonesia. This research is expected to give insights for QR Code payment service providers such as financial technology companies and regulators in improving payment services.