Abstract
Queuing analysis on check-in counter in airport is required to accommodate the passenger processing facilities, such as check-in service. The purpose of this paper is to evaluate the performance of a queuing system at check-in facilities in 2nd passenger terminal Lombok Praya International Airport in 2016 and 2036. This analysis is done by determining parameters of the queues at every check-in counter through simulations on Viswalk. Before running the simulation, the model of airport terminal must be created first. Queuing simulation starts with the traffic demand forecasting of domestic departure passenger for the next 20 years. To determine the optimal number of check-in counters, an iteration of various number is performed. Check-in services time data were adopted from previous study which became an input of the simulation using two different scenarios. The expected output are the queuing parameter and the distribution of passenger service time at each check-in counter.
Highlights
In 2016, the number of aircraft passengers at Lombok Praya International Airport was recoded reach to about 3.5 million people while the terminal’s current capacity is only 3.2 million people [1]
The increasing number of passengers at Lombok Praya International Airport is related to the role of West Nusa Tenggara as a MICE tourism location
The assumption used in this paper is that 2nd passenger terminal of Lombok Praya International Airport is a domestic terminal
Summary
In 2016, the number of aircraft passengers at Lombok Praya International Airport was recoded reach to about 3.5 million people while the terminal’s current capacity is only 3.2 million people [1]. The increasing number of passengers at Lombok Praya International Airport is related to the role of West Nusa Tenggara as a MICE tourism location (meeting, incentive, convention, and exhibition). After Lombok is designated as the world’s best halal tourist sites, the flow of tourist visits continues to increase. This is predicted to lead an increase in the number of passenger, both domestic and international. An increase in air traffic activity will affect the level of passenger service at the airport terminal.
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