Queueing-Inventory System for Two Commodities with Optional Demands of Customers and MAP Arrivals

Abstract

This research analyses the performance of a perishable queueing-inventory system for two commodities with optional customers demands. We assume in the article that all customers who come to the system can only purchase the first item or the second item or service (they do not purchase both items). This is the original aspect of the paper. We show the significance of the impact of optional demands on the system’s performance, which is the purpose of the paper. In this system, customers arrive, using the Markovian arrival process (MAP), to a demand for a single unit. The system is composed of a waiting hall with a limited capacity of F. The arriving customer observes the waiting hall is filled to capacity or the stock stage is zero, and they decide to leave the system. In the steady-state case, the joint probability distribution for the first commodity, the second commodity, and the number of customers in the system are computed using matrix geometric methods. We evaluate diverse system performance measures. Finally, we provide a numerical illustration of the optimal value for diverse parameters of the system, which highlights the results and implications of the article.