Abstract
This explanatory research aims to study an association between the factors affecting the performance of banks working in Pakistan. The current study was conducted using a cross-sectional research design, data for this study was collected from 5 private banks of Lahore, Pakistan. A total sample of three hundred bankers was recruited by using a random sampling technique and their ages ranged between 25-45 years. For the analysis of the hypothesis, diverse statistical instruments like PROCESS analysis for mediation and Pearson Product Moment correlation are applied. The results of the study show that employee loyalty, as well as service quality, mediates an association between employee empowerment and financial performance. Numerous other variables influence the financial performance of banks which are not included in this study. The proposed model guides the management in analyzing the service sector's performance.
Highlights
The financial performance of the organization is described through its capacity to attain its targets (Stainer, 2006)
To test the variables that impact the performance of the banking industry, we studied the associations among financial performance, employee empowerment, service quality, and employee loyalty
Different studies show a positive connection between the empowerment of employees, service quality (SQ) along customer satisfaction (CS)
Summary
The financial performance of the organization is described through its capacity to attain its targets (Stainer, 2006). Performance management is the theory that helps the organization in managing its complicated parts and those organization which uses this management theory to measure their system, strategies and processes can attain the competitive advantage (Spitzer, 2007). This descriptive study directs an addition towards a concept, which was previously explained by several authors that employee empowerment positively influences employee loyalty and employee loyalty directly affects the financial performance of service sector organizations (Machado and Cavacoa, 2014; Tvaronaviciene and Balkyte, 2010). Tan, and Shen, (2011) claimed that analysis of these associations is of specific significance to increase sustainable competitiveness for the performance of the organization; associations are established to enhance performance
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