Abstract
Staff scheduling and rostering problems, with application in several application areas, from transportation systems to hospitals, have been widely addressed by researchers. This is not the case of hospitality services, which have been forgotten by the quantitative research literature. The purpose of this paper is to provide some insights on the application of staff scheduling and rostering problems to hospitality management operations, reviewing existing approaches developed in other similar areas, such as nurse rostering or examining adaptable problem models, such as the tour scheduling.
Highlights
The purpose of this paper is to provide some insights on the application of staff scheduling and rostering problems to hospitality management operations, reviewing existing approaches developed in other similar areas, such as nurse rostering or examining adaptable problem models, such as the tour scheduling
An overview on how hospitality management, staff scheduling and rostering topics are discussed in the research literature is given, reviewing existing approaches developed in similar application areas as well as analyzing other problem formulations, with analogous characteristics, that are potentially adaptable to the problems under discussion
Hospitality and hospitality management are subjects that have been quite explored by social science researchers, they are not commonly referred in the operations research literature, or more precisely in the scheduling operations literature
Summary
Still being often merged with tourism and leisure sector activities, hospitality services are a growing activity sector in a society where customer’s satisfaction and well-being run the market. They usually include hotels, restaurants and other sort of lodging, food and drinks services providers. The study was based on the statement of 243 experienced hotel executives from six countries This highlights the importance and worldwide relevance of human resource management to a hospitality organization. An overview on how hospitality management, staff scheduling and rostering topics are discussed in the research literature is given, reviewing existing approaches developed in similar application areas as well as analyzing other problem formulations, with analogous characteristics, that are potentially adaptable to the problems under discussion
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