Quantification of the Physical Demands for Servers in Restaurants

Abstract

Serving staff are an integral part of restaurant establishments. Although over 2.2 million individuals are employed as wait staff in the US and experience a considerable number of musculoskeletal disorders each year, little is known about their work-related risk factors for MSDs. Using observational methods, a physical activity monitor, and surveys, this study quantified the physical demands experienced by servers over a shift. Twenty wait staff were evaluated for postures used during serving, tray weight, pain symptoms, and perceived workload. Results showed increases (upwards of 60%) in pain throughout their shift, substabtial time spent standing or walking (~75%), and potentially risky arm/wrist postures during serving, even though a majority of servers indicated lighter than normal workloads during the observation period. While further research is needed, this study provides a first glimpse at the physical demands experienced by wait staff.