Abstract
Quality is a critical issue in small and medium scale cocoa agroindustry, which affected competitiveness significantly. Product quality is strongly influenced by implementing best practices in cocoa production and processing. This study aims to identify quality risks, analyze risks, and develop risk management strategies in the cocoa agroindustry using a case study. Analysis used Quality Risk Matrix to map the risks and Analytical hierarchy process to develop a quality risk management (QRM). The results showed that blooming is the highest quality risk, followed by taste differences, moisture content of raw materials, and color differences. From the management aspect, QRM in the cocoa agroindustry includes documentation system management, implementation of training regularly, implementation of internal audit, periodic reviews, impact assessment, development reports and controls verification, and development of an integrated supply chain systems. QRM includes providing facilities, maintenance of equipment and utilities, material management development, packaging and labeling, and continuous production methods from the technical side. The implementation of QRM in the cocoa agroindustry is carried out through improvements in the production process. In addition, the implementation of QRM requires support from the government and other stakeholders in the cocoa value chain.
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