Abstract
Quality Management System has been implemented at the René Rachou Research Center since 2003. This study investigated its importance for collaborators (Cs) in laboratories. This was a quantitative and descriptive study performed in a group of 113 collaborators. It was based on the World Health Organization handbook: Quality Practices in Basic Biomedical Research. The questionnaires evaluated the parameters using the Likert scale. Biosafety, training and ethics were considered to be the most important parameters. Supervision and quality assurance, data recording, study plan, SOPs and file storage achieved intermediate evaluation. The lower frequency of responses was obtained for result report, result verification, personnel and publishing practices. Understanding the perception of the collaborators allows the development of improvement actions aiming the construction of a training program directing strategies for disseminating quality.
Highlights
Quality Management Systems (QMS) was originated in industry and have been expanded to other fields, being an important key of globalization
Quality Management Systems worldwide share common requirements, but comprise unique characteristics depending on the context (Presot and Silva, 2006)
In 1987, the International Organization for Standardization (ISO) published the 9000 series for QMS to standardize the exchange of products and services
Summary
Quality Management Systems (QMS) was originated in industry and have been expanded to other fields, being an important key of globalization. It is associated with a style of management in which a systemic view and continuing improvement combine with the aim of increasing performance (Vieira et al, 2011). Quality can be understood as an essential and differential attribute of a product or as a service satisfaction and commitment (Crosby, 1990). In 1987, the International Organization for Standardization (ISO) published the 9000 series for QMS to standardize the exchange of products and services. ISO 9000 is widely adopted in global business its implementation is voluntary
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