Quality of work life (QWL) and stress management in PSPCL

Abstract

This research paper explains the concept of quality of work life (QWL) and Job stress, it examines various studies on stress management as a component of QWL and studies on various factors affecting the level of job stress of employees working in various sectors in India and Abroad. It aims to ascertain the factors affecting the stress management of employees of PSPCL. The results show that there are two major factors affecting stress management in PSPCL namely relations at work and volume of work. The future research in this area should focus on analysis of employee ratings of these two factors among genders, employee categories, job nature and educational backgrounds to ascertain the difference in job stress level among these groups as it has not been explored so far. Randall and Elizabeth (1994) have explained the concept of job stress as the interaction of work conditions with the characteristics of the worker such that the demands of the work exceed the ability of the worker to cope with them.