Abstract
Quality of Work Life (QoWL) is topical in universities in this epoch of managerialism which has directly influenced workplace environments. However, most of the extant research has focussed on the developing relationship between QoWL and job satisfaction of academic (teaching) staff members. To date, few attempts have been made at reviewing the literature pertaining to QoWL as a concept, its dimensions and impact on the diverse aspect of employees. This study adopts an interpretive framework as a philosophical perspective and follows a hermeneutic framework as the literature obtained from databases will be classified, mapped, critically assessed and arguments developed. The current study is a unique attempt to review the literature on QoWL concepts, dimensions and gaps commencing from its inception in the 1970s. There is a dearth of literature-based review studies on the impacts of QoWL in universities which this study attempts to fill.
Highlights
Quality of Work Life (QoWL) literature has grown substantially in universities globally with multi-dimensional perspectives and concepts being coined
This review of the literature on QoWL at universities suggests that QoWL is a multifaceted paradigm built on different disciplines and sub-disciplines that seek to ensure the welfare of employees
It can be deduced from the literature reviewed that QoWL effects have been related to a multiplicity of factors applicable to staff including their satisfaction at work, career advancement, organisational commitment and loyalty, retention of staff, efficiency, career development, increased performance, autonomy, workload and productivity mostly to academic category of employees
Summary
Quality of Work Life (QoWL) literature has grown substantially in universities globally with multi-dimensional perspectives and concepts being coined. Some commentators (Pandey & Jha, 2014; WFD Consulting, 2003) have pointed out that research has been conducted to measure the QoWL of other sectors with the exception of universities, which is a troubling sign about QoWL in these institutions with long-term repercussions for student teaching and learning, socio-economic quality and growth rate. Against this backdrop outlined, this literature review study intends to close this vacuum in the QoWL in three ways. This literature review study concludes by discussing a research agenda on QoWL as well as providing conclusions, limitations and suggestions for future researchers
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