Quality of Work Life and Burnout in Healthcare Workers in Turkey

Abstract

Quality of work life (QWL) is important to healthcare organisations that aim to increase patient and employee satisfaction and produce quality healthcare services. The literature lacks research investigating the relationship between QWL and burnout among in healthcare professionals. The purpose of this study is to determine healthcare workers’ QWL and burnout levels and to investigate whether there is a correlation them. The research population consisted of all healthcare workers serving in a public hospital in Ankara. The study did not make a sample selection but tried to access the entire population; a total of 328 usable surveys were obtained. ‘Quality of Work Life Scale’ and ‘Maslach Burnout Inventory’ scales were used for this research. A correlation analysis was performed to determine the correlation between healthcare workers’ QWL and burnout levels. The analysis results showed that healthcare workers had ‘good’ perceived QWL and ‘moderate’ level of burnout. Additionally, there was a statistically significant but weak correlation between healthcare workers’ levels of QWL and burnout (ρ = 0.184; p = 0.0008). Results can be used by healthcare managers to implement appropriate initiatives to improve QWL and reduce burnout of healthcare workers.