Quality of Personal Computer Work Settings: Assessment in Facilities with Decentralized Control

Abstract

The use of personal computers is increasing dramatically, and the users are the primary ones who are creating the work settings, particularly in organizations that practice decentralized control of facilities. This is a study of the quality of work settings being created in a typical organization which practices decentralized control (i.e., Cornell University). Data on personal computer use patterns, fit between use patterns and work settings, and process for creating work settings were collected using a questionnaire, informal interviews and photo documentation. A total of sixty personal computer work settings were surveyed. The findings show that the majority of work settings are prepared by the individual or group using the computer, and that most of these settings conflict with, rather than support, the use of computers. The findings from the survey clearly indicate a responsibility on the part of the interior designer in facilitating user control in the work setting. The findings have implications for interior design education and practice.