Abstract
This article presents the results of a survey of 1734 outpatient patients with oncological diseases from South Kazakhstan region. Altogether, 34 multidisciplinary outpatient medical institutions were included into the survey. 72.1 (95 % CI: 70,0-74,2) % of the patients were satisfied with outpatient medical care. 15.7 % of the patients (95 % CI 14,1-17,5) were unsatisfied. Binary logistic regression revealed the factors which influenced dissatisfaction with outpatient medical care. These were problems with making an appointment with a physician (OR 24.5 (95 % CI: 16.4; 36.7)), waiting time for more than 30 min (OR 1.6 (95 % CI: 1.0; 2.4)), male gender (OR 1.4 (95 % CI: 1.0; 2.0)) and rural residence (OR 2.7 (95 % CI: 2.0; 3.8)). According to results of the survey we highlighted the importance of the outpatient medical care optimization in Kazakhstan.
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