Abstract
The home-work environment theme has received high attention post-COVID-19 pandemic. This suggested the need to assess the quality of the indoor home-work environment in terms of telecommuters' performance and satisfaction. The study investigated the performance of telecommuters in a call centre of a telecommunications company in Jordan based on the performance assessment data collected before, during, and after the COVID-19 period. A survey was conducted to examine telecommuters' satisfaction with the quality of the indoor home-work environment in the spatial, behavioural and environmental dimensions. A comparative analysis of key performance indicators was conducted. The results affirmed a relationship between indoor home-work environment quality, employee performance and satisfaction. The analysis demonstrated that behavioural and environmental changes could improve the three factors. Thus, recommendations were made to improve telecommuting settings to facilitate health, well-being, and sociocultural sustainability for new and existing housing by designing more resilient housing suites in several industries.
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