Abstract
<p><span>Context: Quality of Experience (QoE) enables the description of user perceptions about the performance of a particular application or service. In the mobile computing context, it is an important measure for service providers and users, since QoE makes it possible to improve it and make it more competitive to achieve user fidelity. In turn, the importance of QoE in mobile technologies increases due to the various factors that affect the applications that run on mobile devices. </span><span>Objective: The purpose of this study is to identify the metrics and tools relevant to the scientific community for the QoE analysis of mobile applications. </span><span>Method: A systematic mapping study was conducted. </span><span>Results: From a total of 751 studies, 33 were selected, and 13 metrics and 15 mobile QoE analysis tools were identified. </span><span>Conclusions: The existing mobile QoE analysis tools collect and calculate metrics automatically, combining objective and subjective metrics. However, they present limited approaches, making it difficult to carry out an integral analysis of the applications. </span></p>
Highlights
Mobile applications and services are increasingly present in most aspects of daily life, satisfying information, communication and entertainment needs
A systematic mapping study was conducted on metrics and tools of mobile quality of experience, in which 33 articles relevant to the topic were selected from a total of 751 articles from different sources and references
The preliminary results of the study allowed us to identify the main interests of researchers in the area of metrics and tools for Quality of Experience (QoE) analysis in mobile applications
Summary
Mobile applications and services are increasingly present in most aspects of daily life, satisfying information, communication and entertainment needs. QoE is an important measure in the context of mobile computing due to the characteristics of mobile devices: heterogeneity of devices and operating systems, types and functionality of applications, user profile, mobility, context, network connectivity and infrastructure. This leads to the appearance of multiple factors that directly intervene in the quality of mobile applications, making it necessary to take into account these factors for the analysis of the QoE in this type of devices
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