Quality of Experience Assessment of Cloud Applications and Performance Evaluation of VNF-Based QoE Monitoring

Abstract

In this thesis various aspects of Quality of Experience (QoE) research are examined. The work is divided into three major blocks: QoE Assessment, QoE Monitoring, and VNF Performance Evaluation. First, prominent cloud applications such as Google Docs and a cloud-based photo album are explored. The QoE is characterized and the influence of packet loss and delay is studied. Afterwards, objective QoE monitoring for HTTP Adaptive Video Streaming (HAS) in the cloud is investigated. Additionally, by using a Virtual Network Function (VNF) for QoE monitoring in the cloud, the feasibility of an interworking of Network Function Virtualization (NFV) and cloud paradigm is evaluated. To this end, a VNF that exploits deep packet inspection technique was used to parse the video traffic. An algorithm is then designed accordingly to estimate video quality and QoE based on network and application layer parameters. To assess the accuracy of the estimation, the VNF is measured in different scenarios under different network QoS and the virtual environment of the cloud architecture. The insights show that the different geographical deployments of the VNF influence the accuracy of the video quality and QoE estimation. Various Service Function Chain (SFC) placement algorithms have been proposed and compared in the context of edge cloud networks. On the one hand, this research is aimed at cloud service providers by providing methods for evaluating QoE for cloud applications. On the other hand, network operators can learn the pitfalls and disadvantages of using the NFV paradigm for such a QoE monitoring mechanism.