Abstract
Objective: To identify the quality of care indicators in pre-hospital mobile emergency services. Methods and results: This study is a systematic review conducted in December/2015 in eight databases using the keywords: quality indicators in health care; pre-hospital care; and quality, access, and evaluation of the health care. Seventeen studies were selected and the following indicators were identified: conservation of the ambulances; physical structure; comfort in the ambulance; material resources; safety for the patient/professional; continuing education; response time; professional remuneration; professional/patient satisfaction; access; host; humanization; performed service; safety demonstrated by the team; privacy to the patient; guidelines on care; relationship between the professional/patient; opportunity of the patient to complaint. Conclusion: The establishment the of the quality of care indicators the in mobile emergency services will allow the construction of instruments to evaluate this type of service to search for excellence results in mobile emergency services.
Highlights
The quality of care (QC) to health is a current and growing demand in Brazil and worldwide since patients expect excellence in care offered by health services
Humanization; physical structure; material resources; patient security; performed service; response time; safety demonstrated by the team
The quality of care indicators in pre-hospital emergency services in the national and international literature can be divided into two groups: structure and process
Summary
The quality of care (QC) to health is a current and growing demand in Brazil and worldwide since patients expect excellence in care offered by health services. Some studies claim that this is due to the high demand for services, the structural deficiencies of the health system as a whole; the fragmentation of care; the influence of the biomedical model in the emergency service and the lack of work philosophy and focused education for a effectively care qualification, among other factors [5,6]. Together with this context, there is the mobile prehospital emergency, trying to get early to the victim, in the occurrence of an injury to his health, leading him to suffer, sequels or even death. Being a mobile service with a fast service, with specific characteristics and little studied, it was decided to research this subject [7,8,9]
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