Quality Management in Times of Pandemic Case Study of S.R.A, a Freight Transportation Company

Abstract

This study analyzes the quality of SRA LDA, a Portuguese company that provides automotive parts and transportation services and operates exclusively at the AutoEuropa factory. Despite the significant impact on the logistics sector, the company has managed to maintain its workforce and vehicle fleet while adjusting schedules and services to meet new social distancing measures and changes in product demand. SRA's ability to maintain its services is a sign of its adaptability to any obstacles that arise. The company is committed to ensuring that its employees feel valued in their respective roles, thereby fostering a positive work environment, which is key to success. Companies like SRA have been and continue to be important in ensuring the continuity of operations for other companies, such as AutoEuropa, which is a major supplier of Volkswagen cars in the European market. In conclusion, the analysis of SRA LDA's quality highlights a company that stands out for providing automotive parts and transportation services with a focus on customer satisfaction and maintaining a responsible and dynamic team.