Quality management in the laboratory setting

Abstract

Laboratory management teams are finding themselves immersed in a sea of competition. The need to recruit and retain excellent laboratory professionals is becoming a major task for laboratory leaders. Paying attention to the needs of internal organization customers rewards the laboratory by securing a better position within this competitive environment. Orientation and appraisal systems have been found to be two important quality processes that can be continuously improved. With this ongoing improvement, the laboratory team is then better prepared to meet the needs of their external customers. Attention to these issues of quality management enable a laboratory to meet the challenges it faces. Beyond just meeting the challenges, the laboratory should then be poised to flourish in today's changing health care envivonment.