Abstract
Abstract While the industrial branch of the transportation sector, such as the automotive industry, has driven the development of quality management (QM) during the past decades, transport companies and public bodies were not able to implement comprehensive QM strategies. Nevertheless, quality is nothing new—even in transportation. Since the 1960s, the American Highway Capacity Manual (HCM) uses a level of service (LOS) concept for determining the quality of traffic flows. There are many other examples for mostly national guidelines that define service levels for parts of the transport system (e.g., traffic signal control, motorway control systems, and public transport). The increasing experience from other (mainly industrial) domains in “how to do it in practice” leads to an ever‐rising awareness on the necessity and the value of QM for people and organizations in transportation.
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