Abstract
This paper is a review which presents a summary of 52 studies from 2006 to 2016 in Quality Management (QM) within Higher Education Institutes (HEIs). The aim of this paper is to submit evidence regarding the level of QM in HEIs, particularly in developing countries, and also to enhance the research in the field of QM. The findings reveal that from 2013 onward there is an increased interest in the items of QM mainly in Arabic countries. Moreover, the findings include Critical Success Factors (CSFs), obstacles and benefits that confirm and supplement previous literature. The type (private or public) and age of university, transformational leadership, integration, respect of a person, character, constructive conflict, creative tension, enthusiasm, awareness and orientation of employees and faculty and resource allocation are CSFs that this study reveals. Also, infrastructure limitations focused on human and financial capital, limited involvement of stakeholders and measurement of a complex range of performance indicators are barriers which enrich the analysis. Moreover, the extra benefits of QM practices are that QM is appropriate to the purpose of HEIs, meets the expectations and the new roles of HEIs, and lastly, the implementation of QM practices can solve problems and propose solutions.
Highlights
Quality has a variety of definitions and a broad concept
Were examined the obstacles to Quality Management (QM) practices, the factors that are important for successful implementation of QM practices and the benefits that Higher Education Institutes (HEIs) have from the implementation of QM
This study offers evidence from the area of QM in HEIs and provides useful information to countries that want to implement QM concerning the critical factors that influence the successful implementation of it, the obstacles that may face of its implementation, the possible practices that can adopt and the benefits that can reap
Summary
Quality has a variety of definitions and a broad concept. For some, quality is linked to the meaning of superiority and excellence, and to others quality is an assurance that there are fewer services or products with defects. Quality is otherwise linked to product features (Alzhrani, Alotibie, & Abdulaziz, 2016). The majority of these definitions focus on customers and their satisfaction (Takalo, Abadi, Vesal, Mizaei, & Nawaser, 2013). This study underlines the issues that influence the successful implementation of QM such as obstacles to QM implementation, CSFs and the benefits that HEIs have from it. This is necessary because knowledge of these drives to improvement of QM
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