Quality management applied to analyze the reduction of the pollution which is generated from road transportation in agglomerated urban areas

Abstract

This paper uses a quality management tool called the fishbone diagram (Ishikawa diagram), which is based on non-numeric data, to show what solutions are to solve an analyzed problem: the reducing pollution from road transportation in agglomerated urban areas. This study aims to identify the possible, main and secondary causes that could generate the studied problem. The factors that determine the reducing pollution from road transportation are presented. Factors are grouped into several main categories. In the paper a new model of the fishbone diagram which highlights main and secondary categories of potential causes that determine the problem solving is presented. The diagram allows for a clear definition of the problem studied and provides a visual graphical chart of the factors that determine the studied problem. The fishbone diagram provides guidelines for city development to protect the environment and optimizing the level and type of road transport to reduce the pollution phenomenon. The paper aims to group the factors that determine the reducing pollution from road transportation in agglomerated urban areas on main categories, so that appropriate action will subsequently be taken by the main responsible actors. The paper presents four main factors: policies and legislation, local authority management, car manufacturers and car users.